FADEZ BY JAMES

We strive to ensure that your order arrives safely and on time, if not ahead of schedule.

We move fast!

Order are generally shipped out from our facility within 1 business day (excluding weekends and holidays) of ordering unless an item is temporarily backordered, a pre-order, or if additional verification is needed for your order (i.e. bad address, fraud prevention). 

Trackable & reliable shipping

Packages are generally shipped via USPS or FedEX, with trackable service which will be emailed to you once your package is being prepared. If you prefer a delivery with signature confirmation required, please let us know in your order comments and we will be sure to include it at no additional charge. Certain delivery instructions however, we are unable to include with your order (e.g. "bring it around back")

We care about your purchase

Boxes are amply sized and we do our best to ensure your items are well-protected during shipping. We may add tape over liquid products to help prevent leakage. If an item arrives damaged or an order arrives incorrect, please contact us immediately for assistance.

Shipping for domestic orders (within United States)

Orders above $50 are shipped for free with standard shipping (4-7 business days).

Orders below $50 are shipped for whichever rate you select at checkout.

Here are the shipping services we typically use for domestic shipments:

• Flat Rate Shipping (4-7 business days)
• Expedited Shipping (3-4 business days)
• Express (1 to 2 business days)

Other important information

Some items are drop shipped directly from the manufacturer's warehouse so your order may arrive in multiple shipments.

We are not responsible for lost shipments due to incorrect addresses entered by the customer.

In the event of a stolen or lost package that is not due to an incorrect address, a police report will be required in order to receive a replacement or refund.